Update - Google has updated its Verification requirements for releasing apps on Google Play. The Account Holder for your App needs to complete this verification process.

To start, log into the Google Play Console and follow the notice titled: "Account Verification".

When joining VidApp, the information Google is asking for now was already required by Apple - so you should have it on hand.

The information you need will be shown to you by following the Google prompts. The key pieces are:

a D-U-N-S number (This was submitted during Apple's verification and you will already have this)
an official document to verify your identity
an official document to verify your organization

They are also going to ask for an email address that app members can use to contact you. For this, you will need to use your business email and contact number. It must be tied to your organization as this is a part of the verification.

If you have already actioned this please disregard.

Oct 14, 2024 - 21:24 UTC
Monitoring - Google has updated its Verification requirements for releasing apps on Google Play. The Account Holder for your App needs to complete this verification process.

To start, log into the Google Play Console and follow the notice titled: "Account Verification".

When joining VidApp, the information Google is asking for now was already required by Apple - so you should have it on hand.

The information you need will be shown to you by following the Google prompts. The key pieces are:

a D-U-N-S number (This was submitted during Apple's verification and you will already have this)
an official document to verify your identity
an official document to verify your organization

They are also going to ask for an email address that app members can use to contact you. For this, you will need to use your business email and contact number. It must be tied to your organization as this is a part of the verification.

If you have already actioned this please disregard.

Oct 14, 2024 - 02:00 UTC
Kajabi Integration Status Operational
90 days ago
100.0 % uptime
Today
Content Sync Operational
90 days ago
100.0 % uptime
Today
User Sync Operational
90 days ago
100.0 % uptime
Today
Vimeo OTT Integration Status Operational
90 days ago
100.0 % uptime
Today
Content Sync Operational
90 days ago
100.0 % uptime
Today
User Sync Operational
90 days ago
100.0 % uptime
Today
Uscreen Integration Status Operational
90 days ago
100.0 % uptime
Today
Content Sync Operational
90 days ago
100.0 % uptime
Today
User Sync Operational
90 days ago
100.0 % uptime
Today
VidApp Builder Operational
90 days ago
99.93 % uptime
Today
Support Center Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jul 2, 2025

No incidents reported today.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025
Resolved - This incident has been resolved.
Jun 26, 00:07 UTC
Update - Resolved.
Jun 26, 00:06 UTC
Update - We are continuing to monitor for any further issues.
Jun 25, 21:16 UTC
Monitoring - We've deployed a fix to address the issue affecting access to the Builder. The update is now live and functioning correctly for most users.

Some users may still experience temporary issues due to cached browser or network data. This should resolve automatically within a few hours. In the meantime, refreshing your browser or using a private/incognito window can help clear the issue immediately.

Thank you for your patience. If you continue to experience problems, please reach out to our support team.

Jun 25, 21:15 UTC
Identified - We are currently experiencing an outage affecting our web dashboard. Our team is actively working to resolve the issue.

Please note: This outage is limited to the dashboard interface only. There is no impact on end-user services - your apps, websites, and customer-facing operations are fully functional.

We’ll continue to provide updates and appreciate your patience.

Jun 25, 19:46 UTC
Jun 25, 2025
Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.