Video playback failing

Incident Report for VidApp

Resolved

This incident has been resolved.

Posted Oct 29, 2026 - 10:48 UTC

Identified

Videos are currently failing to load in some apps and web apps. This is caused by an outage at our video hosting provider, JW Player, which is in the middle of a database maintenance window. We are monitoring JW Player's status closely and will update here as soon as playback is restored.

Posted Oct 29, 2026 - 09:46 UTC

This incident affected: VidApp Builder.